VIEWPOINT
TWO IN THREE ONLINE AFRICAN-AMERICAN
HOMES CONNECT VIA BROADBAND
by Gavin O'Malley (Media Daily News)
NEARLY TWO-THIRDS--OR 64 PERCENT--OF ONLINE African-American households have a
high-speed connection, compared with 53 percent of the general U.S. population,
according to the 2005 AOL African-American cyber-study, conducted for AOL by
Images Market Research. Nearly 80 percent of African-American households have
some type of Internet connection, versus 88 percent of the general population.
African-Americans also reported spending an average of five hours a day online
compared with 2.9 hours a day for the general population, according to the
study--which was based on research from focus groups in large U.S. cities, as
well as national Web and phone surveys.
Bret Moore, publisher of AOL Black Voices, an Internet property that caters to
African-Americans, said the findings told a different story than the one many
online markets tend to believe.
"This study disproves notions of African-Americans as not as big a presence
online, or as using the Internet mostly for communicating and socializing,"
Moore said.
Rather, the study found the demographic's embrace of the Net as an all-purpose
tool to exceed the collective U.S. Internet population. For example, 68 percent
of online African-Americans use the Net to get news, compared with 56 percent of
the population at large; 55 percent go online for entertainment versus 26
percent of the general population; 72 percent of African-Americans, compared
with 53 percent of the general U.S. population, seek out health-related
information online; and 60 percent use the Web to find financial material and
services, compared with 40 percent of the general U.S. population.
"One thing we knew was that African-Americans are early adopters of new
technology," said Moore. "And these findings really show how expansively they
use the Internet as a lifestyle tool and resource."
What's more, 92 percent of African-Americans used a search engine online; 86
percent went online to communicate with others; 85 percent to get driving
directions; 62 percent reported opening a bank account online; and 62 percent
also used the Internet to listen to music.
The study also found that an overwhelming number of African-Americans feel there
is not enough content online that "speaks" to them, Moore confirmed. Almost
three-quarters--or 73 percent--of African-Americans were much more receptive to
culturally diverse advertising, and 68 percent favor companies that benefit the
African-American community.
"I think it's pretty clear," Moore concluded. "The marketers who neglect
African-Americans online are missing a huge opportunity."
In the first qualitative phase of Image Market Research's study, focus groups
were conducted among African-Americans with a home ISP in three cities--Los
Angeles, New York, and Atlanta. Six focus groups contributed, with participants
in two age groups--18- to-34-year-olds, and 35- to-54-year-olds. The
quantitative phase followed in May with a Web survey of 1,016 African-American
Internet users. Researchers also conducted 550 phone interviews.